Reference

Privacy Policy for your king9 account

Your account, wallet, and lobby activity data are covered in one Privacy Policy so you can see what we collect before you open an account.

Account data scopeDANA and OVO recordsCookie choicesSupport privacy desk

Explore Lobby Read FAQ

How privacy applies in Indonesia

king9 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

A clear privacy file helps you know what happens after you create an account, verify your mobile number, and use the wallet. We collect registration details, login signals, payment references, device data, and support messages so we can run the account, protect access, process requests, and

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answer privacy questions. Payment rails such as DANA, OVO, GoPay, and QRIS create transaction references that we keep with your wallet history, not as public profile content. We do not ask for your password in chat, and we do not sell your account documents. Access to
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any account feature depends on local law and is available only where local law permits. If a rule requires us to keep certain records, we keep them only for the needed period and restrict staff access.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

3 contact paths for privacy requests

Privacy support should not feel like a maze. Use the channel that fits your request, then we will confirm the account details we need before looking at any record.

Live chat Live chat is open 10:00-02:00 WIB for privacy questions before you send documents. We can tell you which account screen to check, what proof may be needed, and how your request will be logged.

WhatsApp support WhatsApp support helps when you cannot reach the lobby but still need privacy help. Send only your registered phone number and request type; we will not ask for your password or full wallet PIN.

Email form Use the email form for correction, access, or deletion requests that need a written trail. Include your username, registered mobile number, and a short reason so our privacy desk can match the account safely.

ACCOUNT CONTROLS

6 data controls inside your account

Privacy controls are tied to the account flow you use every day. After login, you can check profile details, wallet history, device sessions, and messages linked to support.

Collection points

We collect data at account creation, mobile verification, login, wallet use, and support contact. Each point has a purpose, such as account matching, transaction tracing, session safety, or answering your privacy request.

Wallet records

DANA, OVO, GoPay, and QRIS activity creates reference numbers, timestamps, and status updates. We use these details to match payments to your wallet and to answer disputes without exposing your full wallet credentials.

Cookie choices

Cookies help keep you signed in, remember language choices, and spot unusual sessions. You can clear browser cookies from your device settings, but some account screens may ask you to log in again afterward.

Security logs

Go to Profile > Security > Active Sessions to check recent device access. If you see a device you do not recognise, change your password and contact support so we can review related login logs.

Retention periods

We keep account and transaction records while your account is active and for any period required by payment checks, dispute handling, or local rules. When a record is no longer needed, access is reduced or removed.

Change requests

You can ask us to correct profile details, update a mobile number, or review stored documents. We may request matching proof first so another person cannot change data that belongs to your account.

Privacy Policy questions you may ask

These answers cover the privacy issues we hear most often before and after account creation. They explain what data is collected, why payment records are stored, how device logs work, and how you can contact us. If your case involves account access, local rules, or wallet verification, support may need to check extra account signals before responding.

We collect details needed to create and protect your account, such as username, mobile number, login data, device signals, wallet references, and support messages. Extra documents may be requested only when account matching or payment checks need them.

Wallet records help us match payments to your account, trace failed transactions, and answer disputes. The record normally includes reference numbers, time, status, and amount, not your full wallet password or private PIN.

Yes, you can request access through live chat, WhatsApp support, or the email form. We will verify your registered mobile number or other account details first, then prepare the data we can share under local rules.

Contact support and state the detail you want corrected. We may ask for matching proof, such as your username and recent wallet reference, so the change is made only after the account is safely identified.

Yes, our Privacy Policy covers cookies used on mobile browsers and web access. Cookies may keep your session active, remember preferences, and flag unusual access. Clearing cookies can sign you out on that device.

You can ask for deletion through support, and we will review what can be removed. Some payment, security, or dispute records may need to be kept for a period required by local rules or account safety.

Privacy requests are handled by staff who need access to answer the case. We limit the request to relevant account data, keep a written record, and avoid sharing your password or full wallet credentials.

Privacy Policy for your king9 account

3 contact paths for privacy requests

6 data controls inside your account

Collection points

Wallet records

Cookie choices

Security logs

Retention periods

Change requests

Privacy Policy questions you may ask

01 What personal data does king9 collect when I open an account?

02 Why are DANA, OVO, GoPay, and QRIS records stored?

03 Can I ask for a copy of my account data?

04 How do I correct my mobile number or profile details?

05 Does the Privacy Policy cover cookies on mobile browsers?

06 Can I ask king9 to delete my account data?

07 Who can see my privacy request inside support?

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